Privacy Policy
This document explains how the company collects, uses, shares, and protects personal information for users in India. The policy covers categories of data the company gathers, cookie usage practices, user rights under applicable laws, information retention periods, security measures the company implements, and contact details for inquiries. Users can understand their data protection entitlements and how the company handles their personal details through this guide.
In this article
Personal Data Collection: What Information Is Gathered?
The site collects various categories of information through its website, mobile application, and customer support channels to provide services and maintain account security. All data collection processes comply with applicable regulations in India.
- Identity and contact details – name, email address, phone number, date of birth, and residential address;
- Account and profile data – username, password, transaction history, and preferences;
- Usage and technical data – IP address, device type, browser information, and session logs;
- Verification and KYC data – government-issued ID documents, PAN card details, and proof of address;
- Communication and support records – chat transcripts, email correspondence, and query resolution details.
Cookies and Tracking Technologies: How They Collect and Use Data
Websites deploy various technologies to monitor user activity and personalise content. The table below outlines common tools, their functions, and available control methods for users in India.
| Technology | Purpose | User Control |
|---|---|---|
| Cookies | Session functionality and authentication | Browser settings allow deletion or blocking |
| Pixels | Analytics and conversion tracking | Ad blockers can prevent activation |
| SDKs | In-app analytics and performance monitoring | In-app settings provide opt-out options |
| Local Storage | Data persistence and offline access | Browser tools enable clearing stored information |
External Sources & Verified Facts: Reliable Information and References
Personal data arrives from multiple external partners to confirm user details and maintain service standards. The sources below contribute to verification processes and operational quality:
- Verification providers confirm identity documents and user credentials;
- Payment processors validate transaction details and financial information;
- Analytics and anti-fraud partners detect suspicious activity and protect accounts;
- Public databases supply regulatory and legal materials from official Indian authorities.
How Player Data Is Collected, Used & Protected: Key Privacy Practices
The privacy framework establishes transparent procedures for handling personal information. Data protection standards apply across all interactions with the service.
Processing stages and safeguards include the following steps:
- Collecting registration details. Submit required personal information during account creation to establish identity verification.
- Tracking application activity. Monitor usage patterns and session behaviour through automated systems.
- Recording payment transactions. Store financial operation details when deposits or withdrawals occur through UPI, IMPS, or cards.
- Logging support interactions. Document communication records when assistance requests are submitted.
- Applying data protection principles. Implement safeguards that align with applicable Indian regulatory requirements.
- Restricting internal access. Limit personnel exposure to sensitive information through role-based permissions.
- Deploying security measures. Install technical controls and organisational protocols to prevent unauthorised disclosure.
Marketing & Personalisation: How User Experiences and Offers Are Tailored
Personal and behavioural data shapes content, promotions, and recommendations. The following channels and controls apply:
- Email, SMS, push notifications, and in-app messages deliver promotional content and updates;
- Preference centres and opt-out links allow users to manage subscription settings and communication frequency;
- Sensitive profiling faces restrictions under applicable data protection standards;
- Transactional messages remain separate from promotional material to maintain clarity and compliance.
Legal and Regulatory Responsibilities
The company processes personal data to fulfil various legal obligations and maintain compliance with Indian regulations. These actions protect users and support lawful operations:
- Conduct identity verification checks to confirm user details.
- Apply anti-money-laundering controls to prevent financial crimes.
- Implement fraud prevention measures to detect suspicious activity.
- Enforce Terms and Conditions across all services.
- Resolve disputes through appropriate channels.
- Maintain mandatory records as required by law.
- Cooperate with competent authorities during investigations.
Data Retention & Deletion: Storage and Removal of Personal Data
Retention refers to how long the platform stores personal information. Deletion means the permanent removal of this information. Anonymisation transforms information so it no longer identifies a specific player.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account activity plus 5 years | Legal compliance and dispute resolution |
| Transaction and verification records | 7 years after last transaction | Tax regulations and fraud prevention |
| Technical logs | 90 days | Security monitoring and troubleshooting |
| Marketing and preference records | Until consent withdrawal | Communication preferences and consent tracking |
Privacy Rights of Indian Users
Users possess specific rights regarding personal data protection under applicable laws. Customer support stands ready to assist with requests related to these entitlements.
- Access – obtain confirmation of data processing and copies of personal information;
- Correction – request amendments to inaccurate or incomplete records;
- Deletion – remove data subject to legal retention requirements;
- Restriction – limit processing under certain circumstances;
- Objection – oppose specific processing activities;
- Portability – receive data in structured format where applicable;
- Withdrawal – revoke consent at any time;
- Complaint – file grievances through designated channels.
Security Measures
The protection of information relies on multiple technical and organisational safeguards applied across all systems handling personal data.
- Implement access control and role-based permissions to restrict data availability to authorised personnel only.
- Apply encryption in transit and at rest to protect information from unauthorised interception.
- Follow secure development and testing practices to prevent vulnerabilities.
- Maintain monitoring and logging systems to track all access attempts.
- Establish incident detection and response procedures to address breaches promptly.
- Conduct staff training and enforce confidentiality duties among all employees.
Data Sharing
Transfers occur under contracts and legal requirements, not unrestricted sales. Recipients fall into distinct categories with specific safeguards.
| Recipient Type | Purpose | Safeguards |
|---|---|---|
| Service providers | Payment processing and hosting | Contractual data protection obligations |
| Business partners | Marketing and analytics | Limited access agreements |
| Authorities | Legal compliance | Statutory disclosure requirements |
| Corporate affiliates | Internal operations | Group privacy standards |
Customer Support
Support teams address various user needs through dedicated channels and store interactions to maintain service quality.
- Account queries – assistance with registration, login issues, and profile updates;
- Technical issues – resolution of bugs, payment errors, and app malfunctions;
- Privacy and rights requests – handling data access, deletion, and consent modifications;
- Complaints – review of concerns and disputes. Contact channels include email, chat, and in-app support. Teams access account data and transaction history to respond.